A step-by-step guide on how to file a complaint if you are a victim of any kind of cybercrime

You can file a complaint online on the National Cyber Crime Reporting portal, call the national helpline number, or visit the nearest local police station. We explain what to do, and how.

Step 1 -

Once you realize that you have become a victim of cyber fraud, immediately block your bank account, connect with the bank authorities and tell them that your personal information has been compromised.

Step 2 -

Report the crime to the authorities so that the law enforcement team can try to investigate the matter, catch the criminals and recover your money. You can do this via multiple mediums.

Option 1: File an online complaint via National Cybercrime Reporting Portal (NCRP):
This portal is an initiative of the Government of India to facilitate victims to report on https://cybercrime.gov.in/. You can file a report anonymously too. Here too, while filing a complaint, ensure that you have necessary documents, like your bank account number, account to which you transferred the amount and your contact number which is linked to the bank. You can also track the status of your complaint once you file it. For prompt action, it is imperative to provide correct and accurate details while filing complaints.

In case of anonymous complaints, you do not need to provide any personal information. However, information related to the incident / complaint should be complete for the police authorities to take necessary action. You will need to provide key information such as your name, phone number, email address, details of the incident/ complaint and necessary information supporting the complaint, etc.

You will need to register yourself using your mobile number. You will receive a One Time Password (OTP) on your mobile number. The OTP remains valid for 30 minutes only. Once you successfully register your mobile number on the portal, you will be able to report the complaint.

The complaints reported on the portal shall be handled by the State/UT police authorities concerned. Once your complaint is submitted, you will receive a confirmation message in the portal itself. In case you have filed a complaint through the ‘Report and Track’ option or ‘Report Other Cybercrime’ section available on the portal, you will receive a SMS and an email with a complaint reference number on your registered mobile number and email id.

Option 2: Helpline number 1930:
1930 is national cybercrime helpline. If you fall victim to a financial fraud, you can call this number with necessary details. Please keep this information ready before filing your complaint:

Mandatory Information

Incident Date and Time.
Incident details (minimum 200 characters) without any special characters (#$@^*`’’~|!).
Soft copy of any national Id ( Voter Id, Driving license, Passport, PAN Card, Aadhar Card) of the complainant in .jpeg, .jpg, .png format (file size should not be more than 5 MB).
In case of financial fraud, please keep following information ready:
1. Name of the Bank/ Wallet/Merchant
2. 12-digit Transaction id/UTR No.
3. Date of transaction
4. Fraud amount
Soft copy of all the relevant evidences related to the cyber crime (not more than 10 MB each)

Optional/Desirable Information:

Suspected website URLs/ Social Media handles (wherever applicable)
Suspect Details (if available)
1. Mobile No
2. Email Address
3. Bank Account No
4. Address
5. Soft copy of photograph of suspect in .jpeg, .jpg, .png format (not more than 5 MB)
6. Any other document through which a suspect can be identified.

Option 3: Contact nearest police station:
If you are unable to file a report online or through the helpline number, you can visit the nearest police station and register a complaint. The police officials will then do the needful and transfer the case to the cyber cell.

Other useful helpline numbers:

National police helpline number: 112
National women helpline number: 181
Toll-free police control room number: 100