I've been a loyal Myntra user, but my recent experience has been a nightmare. Despite raising alarms about my hacked account and requesting help, the hacker managed to use my Rs 37,000 Myntra credit. It started with a call from a fake Myntra helpline asking for an OTP. Realizing my account was hacked, I reported it immediately, but Myntra's customer care failed to prevent the hacker from making orders and depleting my credit. Despite multiple calls and promises of investigation, no action was taken, and my credit dropped to Rs 532. It appears to be a clear case of data breach and internal collaboration with the hacker, as no meaningful steps were taken to address the issue.
However after repeated follow-up and thanks to a friend who was connected to senior mgmt at Myntra, I got my money back. The whole experience was a nightmare though. Be cautious, fellow Myntra users!